The COVID-19 pandemic made visible on a global scale the importance of leadership in times of crisis. Whether leaders serve in the political, business, nonprofit or social realms, crises pose new and often unanticipated challenges — and sometimes opportunities — for those in positions of leadership. This course explores how leaders proactively or reactively respond to crises, effectively communicate through their actions and behaviors, make decisions and maintain self and organizational engagement. The course also addresses the opportunities for women and people of color who may emerge as leaders during crisis moments and examines the concept of the “glass cliff” that many may face. Through case studies, the course evaluates how leaders respond to crises while simultaneously attempting to maintain trust among employees, investors, consumers, government and other stakeholders. It also considers the role of leadership style in successfully responding to and managing crises, as well as cases where leaders acknowledge their inability to act in times of crisis. Credits: 4